Who is YOKOnet for?
YOKOnet is for authorized Yokohama dealers who want to be able to check stock, enter orders or process fleet and national account transactions. If you are already an authorized dealer and want to use YOKOnet or you want to become an authorized Yokohama dealer you can:

◦click on New User! and we will contact you, or
◦click on Contact Us to reach us directly

How do I gain access to YOKOnet?
Click on New User and complete the New User Registration form. We will contact you for additional information to setup your secure account.

Can I order all types of tires on Yokonet?
Most tires sold by Yokohama Tire (Canada) Inc. can be bought on YOKOnet as per your marketing agreement.

Are there limits on how many tires can be ordered?
Yes, Consumer tires are limited to 100 units per item per order,
 Commercial tires are limited to 32 units per item per order
and OE tires are limited to 4 units per item per order
as mentioned in the Terms of Use.

How many Users can I have?
You may have as many individual authorized users as you like each with their own unique User ID and Password and you specify the different levels of access for each.

How do I know Yokohama has received my order?
At the end of your ordering process you will receive an Order # and you will receive an Order Confirmation email to let you know that your order is now in our system.

Will I receive my order the same day the order is placed?
Your order will enter our system for processing as soon as you receive a Yokonet order confirmation number. Generally, orders received by 2:00pm  will be shipped on the same day or on a best efforts basis; however, delivery times may vary depending on shipping distances from your default Yokohama warehouse.

What do I do with my backorders?
A Yokohama Customer Service Representative will contact you before releasing your backorder, at which time you can decide to either accept or cancel the order.

Will I be able to cancel a confirmed order online?
A confirmed order cannot be cancelled online. Please contact Customer Service.

Will I be able to modify a confirmed order online?
A confirmed order cannot be modified online but you can enter a new order for additional items and quantities.

Why does nothing happen when I try to print my order after confirming it?
The print function acts like a popup. If you have popup blocking enabled, the print window will not appear. You should add yokonet.ca to the list of safe sites in your popup blocking software to allow the print feature to work properly. Depending on your setup, you may have multiple popup blockers installed. They will all need to be adjusted for the print feature to work properly.